Customer service automation for banks and satisfied customers
Your innovative avatar service for multilingual support REQUEST DEMOFirst-class service is essential for banks. But traditional service processes are often costly and time-consuming. Repetitive tasks take up valuable resources and often make branches unattractive to staff. The need to provide multilingual support makes these tasks even more complex. Our customer service automation for banks can help your branch to implement more efficient processes, free up staff and increase customer loyalty.
Why use Interactive Avatars to automate customer service?
Staffing shortages are forcing banks to reduce the number of branches they operate. However, demand, especially in rural areas, is by no means declining. On the contrary, the need for personal service remains high here.
We have the solution!
Interactive Avatars that can handle recurring tasks efficiently and on a case-by-case basis are revolutionising customer service in banks. And they speak over 30 languages. Arm the interactive avatar with information about repetitive tasks and processes and automate them with ease. Our avatars’ friendly demeanour does not lose any of its emotional appeal, increasing customer loyalty.
50%
average time saved
30%
saved ressources
90%
customer inquiries handled
50%
average time saved
30%
saved ressources
90%
customer inquiries handled
More than just chatbots, our Interactive Avatars are your key to efficiency.
More benefits for your bank
- Automated customer service: Plural.io is an innovative, automated solution that saves savings banks time and resources.
- Easy to deploy in rural areas: With our Interactive Avatars as 24/7 self-service terminals, savings banks can offer world-class service even in rural areas.
- Free up staff: Free up your staff to focus on higher-value tasks by letting our Interactive Avatars do the repetitive work for you.
- Efficient collaboration:Your customers can proactively contact your staff through the avatars.
More benefits for your customers
- Local language service: Your customers receive support and advice in their preferred language.
- Hassle-free solutions: Our Avatars provide fast, reliable solutions, increasing customer satisfaction.
- Fill in the blanks: The Interactive Avatar can introduce your customers to new services or entertain them while they wait.
- Increase customer satisfaction: With our Avatars and a smooth experience, you increase customer satisfaction.
Supporting you at every point of your customer journey
Easy Implementation
Implementation made easy! Our browser-based solution gives you the freedom to use your preferred hardware.
No lengthy installation is required.
Get More Out of Your
Customer Service Automation
A NEW KIND OF RECEPTION EXPERIENCE
Digital Receptionist
Whether it’s greeting customers and guests, requesting a human operator, scheduling appointments or check-in processes, the digital receptionist supports and relieves your staff.
Quick and easy
Call contact person
Thanks to the call function, customers can use the Interactive Avatar to quickly and easily inform their advisor at the bank of their arrival, for example. The SMS function, on the other hand, makes it possible to quickly send short information such as reminders.
Quick and easy
Call contact person
Thanks to the call function, customers can use the Interactive Avatar to quickly and easily inform their advisor at the bank of their arrival, for example. The SMS function, on the other hand, makes it possible to quickly send short information such as reminders.
ENDLESS POSSIBILITIES
Interactive Avatars Tailored to You
Customise the digital service personnel to suit your company, your use cases and your needs. From the background to the appearance of the Interactive Avatar, there are almost no limits.
FAQs
How does a project with us work?
You will have a dedicated contact person to assist you with any questions you may have.
Do I need additional hardware?
No, it can be accessed from any browser-enabled device. No lengthy installation is required. When a project is created, a link is generated that can be accessed in standard browsers.
Who is behind this solution?
Behind the Interactive Avatars is Humanizing Technologies GmbH – an innovative German software company with several locations in Germany and Austria.
Any further questions?
