Automated Hotel Check-In with the Interactive Avatar Service
More Guests, Less Effort - Our Digital Check-in Solution REQUEST DEMO
In the hospitality industry, first-class service and smooth processes are essential. However, traditional check-in processes are often time consuming and costly. The constant repetition of these tasks ties up valuable resources and reduces the attractiveness of the job for hotel staff. The need for multilingual support adds to the complexity. Our automated hotel check-in via Interactive Avatar allows your guests to effortlessly check-in in multiple languages and create a memorable experience. This innovative solution enriches your customer journey and not only optimises your processes, but also relieves your staff by automating repetitive tasks. At the same time, it increases guest satisfaction and customer loyalty. Our digital service agents provide a modern and efficient guest interaction that will help you stand out from the crowd.
Why Use Interactive Avatars for Automated Hotel Check-in?
The hotel industry is facing increasing challenges. 3-shift systems, increasing staff shortages, cost pressures and the need to provide first-class customer service around the clock in multiple languages are just some of them. And let’s not forget the stressful rush hours between 6pm and midnight, when most guests arrive.
Our Solution: Interactive Avatars and Plural.io
Discover our innovative solution: Interactive avatars optimised by Plural.io are the bridge between your PMS, payment provider and key encoder. We transform the check-in process into a convenient and modern experience for your guests. Our interactive avatars are available to your guests 24/7 for pre-check-in via smartphone, on-site check-in and as a contact point in over 30 languages. This 24/7 availability not only ensures a smooth check-in process at any time of the day or night, but also creates a reliable companion for guests during their stay. Benefit from automated efficiencies and the ability to create unique guest experiences that directly impact guest satisfaction and enrich your customer experience.
3-5 Minutes
Reduction of the Average Check-in Time
*With pre-check-in, the on-site check-in time is reduced to a maximum of just 1 minute.
Fully Automated
Check-in
More Time
for employees to focus on quality tasks
3-5 Minutes
Reduction of the Average Check-in Time
*With pre-check-in, the on-site check-in time is reduced to a maximum of just 1 minute.
Fully Automated
Check-in
More Time
for employees to focus on quality tasks
Make your hotel fit for the digital future – we will help you.
More Benefits for Your Hotel
- Bridging the staff shortage: Plural.io’s interactive avatars provide automated hotel check-in, saving hotels time and resources.
- Multilingual Expertise: Our avatars are multilingual to meet the needs of your international guests.
- 24/7 service: Your guests can check in at any time, resulting in higher customer satisfaction.
More Benefits for Your Guests
- Shorter waiting times: Multiple terminals are available during peak hours to minimise wait times.
- Convenience: Automated hotel check-in is quick and easy, with no long queues at the front desk.
- Enhanced customer experience: Our friendly and playful avatars provide a unique experience that guests will remember.
Support at Every Point of the Customer Journey
Discover the path to success!
COTP Customer Success Story
Learn how we implemented automated hotel check-in using the interactive avatar Fritz with our client,
The Chocolate on the Pillow Group.
Increase Customer Satisfaction Through the
Automated Hotel Check-in with Interactive Avatars
More flexibility for your guests
Pre-Check-in
Guests can pre-check in from the comfort of their own home and only need to code their room card at the terminal when they arrive at the hotel. This reduces on-site check-in to a maximum of 1 minute.
TAILORED TO YOU
Connecting your PMS
Our platform already has an interface to the Property Management System (PMS) MEWS. Other PMSs can also be connected by us on request. Achieve a smooth check-in and thus an exceptional customer experience.
TAILORED TO YOU
Connecting your PMS
Our platform already has an interface to the Property Management System (PMS) MEWS. Other PMSs can also be connected by us on request. Achieve a smooth check-in and thus an exceptional customer experience.
CONTACT FOR ALL
Multilingual in Over 30 Languages
Our digital service personnel is fluent in over 30 languages. Projects can be fully translated with just one click. Reach all your suppliers in their own language!
ENDLESS POSSIBILITIES
Interactive Avatars Tailored to You
Customise the digital service personnel to suit your company, your use cases and your needs. From the background to the appearance of the Interactive Avatar, there are almost no limits.
ENDLESS POSSIBILITIES
Interactive Avatars Tailored to You
Customise the digital service personnel to suit your company, your use cases and your needs. From the background to the appearance of the Interactive Avatar, there are almost no limits.
Discover the Many Uses of the
Hotel Avatars at COTP
FAQs
How does a project with us work?
You will have a dedicated contact person to assist you with any questions you may have.
Who is behind this solution?
Behind the Interactive Avatars is Humanizing Technologies GmbH – an innovative German software company with several locations in Germany and Austria.
Any further questions?
DO YOU NEED MORE INFORMATION?
Get in touch with us!
Our team is here to answer all your questions. Chat with us, send us an Email or give us a call right now!
Matthias
Danijel
Nina
Matthias
Danijel