I. name and address of the data controller 

The data controller within the meaning of the General Data Protection Regulation (GDPR) and other data protection regulations is: 

Humanizing Technologies GmbH
In der Trift 1
57462 Olpe
+49 221 715975 75
go.plural.io

II. contact details of the data protection officer

The data protection officer of the data controller is: 

DataCo GmbH
Dachauer Straße 65
80335 München
Deutschland
+49 89 7400 45840
www.dataguard.de

III. general information on data processing

On this page, we inform you about the privacy policy applicable in Plural.io (“Platform”). The Platform is an offering of Humanizing Technologies GmbH, In der Trift 1, 57462 Olpe, Germany. 

We enable customers and their clients or partners to use the following functionalities: 

  • Creation and management of avatars for communication with customers or business partners. 
  • Establishment of communication guidelines 
  • Administration and evaluation of chats 

The provision of corresponding functionalities corresponds to the purposes of the processing. Within the scope of data processing by the Humanizing Technologies GmbH platform, no automated decision-making pursuant to Art. 22 (1) and (4) GDPR takes place. 

Please note that the respective user of the platform is the responsible party, for the personal data processed in the context of Avatar-to-End Customer. We will comply with requests regarding the processing of personal data if and to the extent required by applicable law. 

 

1. scope of processing of personal data

As a matter of principle, we process personal data of our users only to the extent necessary to provide a functional platform and our content and services. Personal data of our users is regularly processed only after the consent of the user or if processing of personal data is necessary for the implementation of a contractual relationship. We process the following personal data of our platform users: 

  • first name 
  • surname 
  • company name
  • telephone number
  • email address

 

2. legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing operations involving personal data, Art. 6 (1) p. 1 lit. a GDPR serves as the legal basis. 

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) p. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures. 

 

3. Data deletion and storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may take place beyond this if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. 

 

4. recipients of personal data 

Depending on which modules are used, various processors may be recipients of personal data if they take over a partial service of the processing process. Categories of recipients of personal data are in particular:  

  • Hosting service providers 
  • Providers of tools that are connected to the platform by customers 
  • IT service providers for maintenance and support purposes 
  • Provider of the CDN 
  • Other processors contracted to provide and improve our platform 

If recipients of personal data are located outside the EU or the EEA, we actively create appropriate safeguards for legally compliant data transfer to third countries, e.g. by concluding standard contractual clauses in accordance with Art. 46 (2) lit. c GDPR.  

Falls Sie Interesse an unseren Produkten und Dienstleistungen bekunden, werden Ihre personenbezogenen Daten in unser Customer-Relationship-Management (CRM) Plattform Pipedrive der Pipedrive, Inc., 530 Fifth Avenue, Suite 802, New York, NY 10036, USA. In the process, data may be transferred to servers of sub-service providers outside the EU or EEA. Planhat states that it ensures that any transfer of data outside the EU or EEA is always based on appropriate safeguards for the protection of personal data.

For more information, please visit: https://www.pipedrive.com/en/privacy

 

5. personal data from external sources according to Art. 14 DSGVO.

Our customers who use our platform for the above-mentioned purposes may independently process personal data of your customers by using it. In this case, we act as a processor and not as a controller. In this case, we ask you to observe the relevant data protection provisions of your contact who independently process your personal data using our platform. 

 

6. objection and removal options

You can object to the processing of your personal data at any time in writing or by sending an informal email to contact@plural.io. All other rights for you as a data subject, you can also address to this email address.  

An objection may have the consequence that services from contractual relationships cannot be carried out further, should the processing of personal data be necessary for the provision of services. 

IV. Data Subject Rights

If your personal data is processed, you have the right to obtain information from the controller about the data stored about you (Art. 15 GDPR).  

If incorrect personal data is processed, you have the right to rectification (Art. 16 GDPR).  

If the legal requirements are met, you may request the erasure or restriction of processing (Art. 17 and 18 GDPR).   

If you have consented to the data processing or if there is a contract for data processing and the data processing is carried out with the help of automated procedures, you may have the right to data portability (Art. 20 GDPR).   

Furthermore, you have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR).  

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Art. 6 (1) (e) GDPR (data processing in the public interest) and Art. 6 (1) (f) GDPR (data processing on the basis of a balance of interests), Art. 21 (1) GDPR. This also applies to profiling based on this provision within the meaning of Art. 4 (4) GDPR. 

V. Provision of the platform and creation of log files

 

1. description and scope of data processing

Each time our platform is requested, our system automatically collects data and information from the computer system of the requesting device. 

The following data is collected in this process: 

  • The IP address of the user 
  • Date and time of access 

This data is stored in the log files of our system. This data is not stored together with other personal data of the user. 

 

2. purpose of data processing

The temporary storage of the IP address by the system is necessary to enable delivery of the platform to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session. 

The storage in log files is done to ensure the functionality of the platform. In addition, we use the data to optimize the platform and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.  

These purposes are also our legitimate interest in data processing according to Art. 6 (1) (f) GDPR. 

 

3. legal basis for data processing

The legal basis for the temporary storage of the data and the log files is Art. 6 (1) (f) GDPR. 

 

4. Duration of storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the platform, this is the case when the respective session has ended. 

In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible. 

 

5. possibility of objection and elimination

The collection of data for the provision of the platform and the storage of the data in log files is mandatory for the operation of the platform. Consequently, there is no possibility of objection for the user. 

VI. Use of Cookies

 

1. description and scope of data processing

Our platform uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. If a user calls up our platform, a cookie may be stored on the user’s operating system. This cookie contains a characteristic character string that enables the browser to be uniquely identified when the platform is called up again. 

We use cookies to make our platform more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change. 

The following data is stored and transmitted in the cookies: 

  • Language settings 

The user data collected in this way is pseudonymized by technical precautions. Therefore, an assignment of the data to the calling user is no longer possible. The data is not stored together with other personal data of the users. 

 

2. purpose of data processing 

The purpose of using technically necessary cookies is to simplify the use of our platform for users. Some functions of our platform cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change. 

We require cookies for the following applications: 

  • Acceptance of language settings. 

The user data collected through technically necessary cookies are not used to create user profiles. 

 

3. legal basis for data processing

The legal basis for the use of technically necessary cookies and related data processing is Section 25 (2) TTDSG in conjunction with. Art. 6 (1) (f) GDPR. The processing serves to facilitate your use of our platform and to be able to offer you our services as desired. Some functions of our platform also do not work without the use of these cookies and could therefore not be offered. Our legitimate interest in processing the cookies results from the aforementioned purposes. The cookies are deleted after the session ends (e.g. logging out or closing the browser) or after the expiration of a specified duration. 

 

4. duration of storage, possibility of objection and removal

Cookies are stored on the user’s computer and transmitted from it to our platform. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our platform, it may no longer be possible to fully use all functions of the platform. 

If you use a Safari browser from version 12.1, cookies are automatically deleted after seven days. This also applies to opt-out cookies, which are set to prevent tracking measures. 

VII. Registrierung 

 

1. description and scope of data processing 

On our platform, we offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The data is not passed on to third parties. The following data is collected during the registration process: 

  • Email address 
  • Surname 
  • First name 
  • Pseudonym 
  • Telephone / cell phone number 
  • IP address of the calling computer 
  • Date and time of registration 

    2. purpose of data processing

    Registration and identification of the user is required for providing certain content and services on our platform. In order to activate and/or use some of our SaaS, you will need to create an account. We require this information so you can activate, manage or use our products and services. We may link your email address and other personal information (such as name, phone number) to your account and access to our products or services through this. 

     

    3. legal basis for data processingg

    The legal basis for the processing of data is Art. 6 (1) (a) GDPR if the user has given his consent. 

    In addition, registration is necessary for the performance of a contract (Art. 6 (1) (b) GDPR). 

     

    4. duration of storage

    The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. 

    This is the case for the data collected during the registration process when the registration on our website is cancelled or modified. 

     

    5. revocation, objection and removal options

    As a user, you have the option to cancel your registration at any time. You can have the data stored about you changed at any time. You can delete your account yourself in your account settings or by email to contact@plural.io request. You can also address any other data subject right to this email. 

     

    VIII. email contact

     

    1. description and scope of data processing

    On our platform, it is possible to contact us via the email address provided. In this case, the user’s personal data transmitted with the email will be stored.  

    The data is used exclusively for processing the conversation. 

     

    2. purpose of data processing 

    In the case of contact by email, this also constitutes the necessary legitimate interest in processing the data. 

     

    3. legal basis for data processing  

    The legal basis for the processing of the data, if the user has given his consent, is Art. 6 (1) (a) GDPR. 

    The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 (1) (f) GDPR. If the email contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR. 

     

    4. duration of storage

    The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. For personal data sent by email, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be inferred from the circumstances that the matter in question has been conclusively clarified. 

     

    5. revocation, objection and removal options

    The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us in writing (see address) or by email to contact@plural.io, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued. 

     All personal data stored in the course of contacting us will be deleted in this case. 

    IX. Newsletter

     

    1. description and scope of data processing  

    It is possible to subscribe to a free newsletter in the course of registering for the platform. In doing so, the following data from the input mask is transmitted to us when registering for the newsletter:  

    • Email address  
    • Pseudonym 

    For the processing of the data, your consent is obtained during the registration process and reference is made to this privacy policy.  

    If you purchase goods or services on our website and provide us with your email address, we may subsequently use this address to send you a newsletter. In such a case, only direct advertising for our own similar goods or services will be sent via the newsletter.  

    No data will be passed on to third parties in connection with the processing of data for the dispatch of newsletters. The data is used exclusively for sending the newsletter.  

     

    2. purpose of data processing  

    The collection of the user’s email address is used to deliver the newsletter.

     

    3. legal basis for data processing  

    The legal basis for the processing of data after registration for the newsletter by the user is, if the user has given his consent, Art. 6 (1) (a) GDPR.  

    The legal basis for sending the newsletter because of the sale of goods or services is Art. 6 (1) (f) GDPR. 

    X. Content Delivery Networks

    Microsoft Azure CDN

    1. description and scope of data processing

    We use functions of the content delivery network Microsoft Azure CDN of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, United States on our platform. A Content Delivery Network (CDN) is a network of regionally distributed servers connected via the Internet that is used to deliver content – in particular large media files such as videos. Microsoft Azure CDN provides web optimization and security services that we use to improve the load times of our platform and to protect it from misuse. When you access our Platform, a connection is established to Microsoft Azure CDN’s servers to retrieve content, for example. As a result, personal data may be stored and evaluated in server log files, in particular the user’s activity (especially which pages have been visited) and device and browser information (especially the IP address and the operating system).  

    Further information on the collection and storage of data by Microsoft Azure CDN can be found here: https://azure.microsoft.com/en/overview/trusted-cloud/privacy/  

     

    2. purpose of data processing 

    The use of the functions of Microsoft Azure CDN serves the delivery and acceleration of online applications and content. 

     

    3. legal basis for data processing

    The collection of this data is based on Art. 6 (1) (f) GDPR. The platform operator has a legitimate interest in the technically error-free presentation and optimization of its platform. 

     

    4. Duration of storage

    Your personal information will be stored for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. 

     

    5. possibility of objection and elimination

    For information on opt-out and removal options vis-à-vis Microsoft Azure CDN, please visit: https://azure.microsoft.com/en/overview/trusted-cloud/privacy/  

    XI. Telemetry Data

    1. description and scope of data processing

    We collect telemetry data on our platform. We implement this using the following tools: 

    • Microsoft Azure Monitor 

     

    2. purpose of data processing

    The data is processed for the following purposes: 

    • Troubleshooting 
    • Log analysis 
    • Infrastructure monitoring  
    • application monitoring 
    • resource optimization 

     

    3. legal basis for data processing

    The collection of this data is based on Art. 6 (1) (f) GDPR. The platform operator has a legitimate interest in the technically error-free presentation and optimization of its platform. 

     

    4. Duration of storage 

    Your personal information will be stored for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. 

     

    5. objection and removal options

    You may object to the processing of your personal information at any time by sending an informal email to contact@humanizing.com. All other rights for you as a data subject, you can also address to this email address.  

     

    This privacy policy was created with the support of DataGuard.